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Terms
and Conditions
Thank
you for shopping with Cardcraft Plus Limited.
Cardcraft
Plus is a papercraft company based in England and therefore
governed by the regulations layered down by the United Kingdom.
Making A Purchase
Making a purchase could not be easier.
Just browse our Catalogue, and click on any items that you
wish to buy and then add them into the shopping cart. After
you have finished your selection, click on "Order"
and you will be asked for a few details that we need to be
able to satisfy the order.
Returns
Policy
If upon receipt of an item you are unhappy
for any reason, we are able to accept the return of the goods
provided we are informed of your wish to return them within
7 days.
In
the unlikely event of an item being faulty, the fault must
be stated on return. All other items must be returned in good
condition and saleable as new. We reserve the right to refuse
refund of any items that are not returned in a reasonable
condition.
Customer
Satisfaction
If for any reason you are not entirely
satisfied, with our products or services, then please do not
hesitate to contact us so that we can immediately rectify
the problem.
Our customer service lines are manned Monday to Friday from
9.00am until 5.00pm. Outside these hours we have an internal
answering machine service where you may leave us a short note
of any queries or orders. Calls we be charged at your service
provider's normal rate. Alternatively, you can fax us on 01772
556301.
If
you have placed an order by mistake, or wish to cancel your
order for any reason, please call us on 01772 272572 within
24 hours of placing your order.
Should
you wish to return or exchange any item it would be most helpful
if you could contact Customer Service Department with in 7
working days. It
is the customer's responsibility to return items and any items
returned without a fault are done so at the customer's expense
within 7 working days. This period runs from the day after
the day of delivery of goods. All
other items must be returned in good condition and saleable
as new. We reserve the right to refuse refund of any items
that are not returned in a reasonable condition.
Product
Availability
We do our best to ensure availability
of all our products. If, however, we are unable to supply
an item, we will inform you of the delay and the expected
delivery date. All outstanding products are held on file and
we will despatch them under separate cover as soon as they
become available. You will not be charged for this seperate
delivery for any back orders in the United Kingdom.
Occasionally we find ourselves having to cancel and withdraw
an item. In these circumstances we will inform you immediately
Payment
& Pricing
Payment over the internet can be made
by Visa, Mastercard or Switch.
Payment will not be debited from your account until goods
are despatched to you.
All prices are quoted in pounds sterling (£)
and include Value Added Tax (VAT) at UK rates. It may be necessary
to adjust the prices in the event of an increase in VAT rates,
or as a result of an international price increase. For orders
made from the UK or the European Union, 17.5% VAT
is currently added.
.
Customers are entitled to a full refund if this is not acceptable.
Delivery
Postage and Packing Costs:
For orders under £50.00 - Please
add £2.95
For orders over £50.00 - Post
& Packing is FREE
Overseas orders actual post and packing applies.
For
web customers only we aim to despatch all
orders within 3-4 working days of receipt, during busy periods
or on the rare occasion that complications may occur it may
be necessary to extend this lead time. (Opening Hours
9am - 5pm, Monday to Friday)
For
orders placed via any other method, we aim to despatch all
orders within one week of receipt. Again
however, during busy periods this may not always be
possible. Our staff are happy to give you an estimated
despatch date via the phone.
All
orders for destinations outside of the United Kingdom must
be paid by credit card and actual postage will be charged.
If you are shopping from North America or anywhere else in
the world, place your order and your credit card company will
convert the transaction to US Dollars or your own currency.
If for some reason you do not recieve your parcel
within 10 working days, please call us on 01772 272572
Colour
of Products
We have tried our best to match colours
and hues as closely as possible, however the colour photographs
and/or illustrations in the catalogue/website cannot always
be an exact reproduction of the original articles.
Security
& Privacy Policy
We know that you care how information
about you is used - rest assured, when you shop with us, your
credit card and personal information will be treated with
the highest standards of safety and security. We will never
sell or pass on your name to any other organisations.
We receive your details either when you place an order, request
a catalogue or when you have been recommended by a friend
to receive a copy of our catalogue. When placing an order,
we need to know your name, address, credit or debit card details,
telephone number and email address. This is so that we can
process and fulfil your order, notify you of your order status
and, if you choose, send you our regular
email newsletter.
Your details also allow us to enhance your overall shopping
experience, providing a more personalised website. They also
help us monitor how you use our site and buy from it so that
we can develop the design and layout, and recommend items
we think you may be interested in. Giving us your details
means we can also tell you about any changes we make, or inform
you of any important and exciting card crafting news.
By placing an order or registering on our website you are
consenting to the collection, processing and use of this information
by Cardcraft Plus Limited. When purchasing goods from our
website - you the customer is entering a legally binding contract.
If you have any further questions regarding our Privacy Policy,
please contact our Customer Services Department on 01772 272572
or email us on enquiries@cardcraftplus.co.uk
Secure Shopping
When you place an order or access your
account information, we offer the use of a secure server.
We encrypt your details, in particular your credit card information
using 128 bit encryption. They are only decrypted
after they reach our computer. They are not held in clear
text on any web site.
Cardcraft Plus Limited will never request information that
is excessive for our purpose, and we try, with your help,
to keep any information we hold about you up to date and accurate.
Any information we store that is no longer relevant will be
deleted after a reasonable length of time.
You can request at any time that we stop using information
and mailing our catalogues to you, by notifying our Customer
Services Department on 01772 272572
Cookies
Cookies are pieces of information, stored
on your hard drive by your web browser that allows the site
to remember something about you at a later date.
Cookies are used on this shopping site to keep track of the
contents of your shopping cart once you have selected an item,
to store delivery addresses if the address book is used and
to store your details if you select the 'Remember Me' Option.
You can view the cookies that have been stored on your hard
disk (although the content stored in each cookie may not
make much sense to you). The location of the cookies
depends on the browser. Internet Explorer stores each cookie
as a separate file under a Windows subdirectory. Netscape
stores all cookies in a single cookies.txt file.
Our Trading Office
Cardcraft Plus Limited
Unit 2, 15-19 Sedgwick Street, Preston, Lancashire, PR1 1TP
United Kingdom
Phone: 01772 272572
Fax: 01772 556301
Email: enquiries@cardcraftplus.co.uk
Our
Registered Office
Thomas
House
Pope Lane
Whitestake
Preston
Lancs
PR4 4AZ
Cardcraft Plus Limited is a VAT registered company in the
UK Number: 534 4089 47
Registered in England, Company Number 4994541
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