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Q. Is it safe to shop online at cardcraftplus.co.uk?
Yes. We use the Secure Socket Layer (SSL) 128-bit encryption method and have never had any problems with security.
Q. Which payment methods do you accept?
You can pay online using any of the following cards: Mastercard, Visa, Visa Debit and also Paypal.
Q. Can I amend/cancel an order?
If you need to amend or cancel an order please contact customer services as soon as possible at firstname.lastname@example.org or by telephone on 01772 272572 and we will help in every way we can.
Q. What are your delivery charges?
We operate a capped delivery charge within mainland UK of just £2.49 per order, regardless of how many items or the parcel weight. Orders over £30 will automatically qualify for a FREE standard delivery service, and orders over £100 qualify for a free Next Day Delivery Upgrade.
We also offer a fully trackable next-day delivery service for just £5.95 on orders placed before 2pm. Orders placed after 2pm will despatch the next working day. The couriers will contact you with a 1-hour delivery slot that can be changed to suit you. Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands will be two day delivery as standard.
Please note that the next-day service is not available for Saturday delivery (orders placed before 2pm Friday will be delivered on Monday. Orders are dispatched next working day but can take 1-2 days for delivery, as in some small cases couriers cannot guarantee that the delivery will be next working day.
We now also ship to Europe and many other countries worldwide - Please check the drop-down menu in the shopping cart for a full list. We apologise if we do not currently ship to your country but will be adding new countries to our shipping list in the near future - please email us at email@example.com if you would like to request a country that we do not currently ship to and we will do our best to accommodate.
To view the actual shipping charge for your order, please select your country in the shopping cart.
Q. How do I return an item?
If upon receipt of an item you are unhappy for any reason, we are able to accept the return of goods for full credit, providing we are informed of your wish to return the item within 14 days. The item must not have been removed from its packaging and must be in a re-saleable condition. It is however your responsibility to return the items and this will be done at the customer's expense. Please see our returns policy for more information.
Q. How long do I have to return an item?
You have 14 days to return your item. Please refer to our returns policy for more information.
Q. What happens if an item I have purchased is faulty?
In the unlikely event of an item being faulty, the fault of the goods must be stated upon return. A trained member of staff will investigate the problem and if found to be faulty the item will be exchanged or refunded at your request.
Q. How long will it take to get refund?
As soon as we receive your return we aim to process your refund within 48 hours. Refunds will automatically be issued to the card you used to place the original order. This typically takes 5-7 working days in the UK, dependent on your bank/card issuer.
Q. What is the Cardcraft Plus policy on privacy and security?
Q. How do I contact Cardcraft Plus?
You can telephone, fax, email and write to us. Please take a look at the Contact Us page for the details.
Q. Do you have a shop?
Yes, Inspirations is our craft superstore based in Preston, in the North West of England. Inspirations covers 10,000 Sq. Ft. and is packed with crafts, hobbies and gifts. You can visit Inspirations at The Capitol Centre, Winery Lane, Preston, Lancashire, PR5 4AW.
Q. How do I search?
Our search tool helps you find exactly what you're looking for. Select from the drop down menu's or by using the search box at the top of the page and we will show you all our related products in an easy to use format.
Q. How do I reset my password?
Log into your account and select the edit contact information button where you will be able to reset your password. If you have forgotten your password, go to the sign in page and click forgot password. You will be asked for your email address so we can send a new password to you.
Q. How do I make a complaint?
Please contact our Customer Service Team on 01772 272572 or email firstname.lastname@example.org. We investigate any complaints or service concerns as top priority.
Q. What if the product I want is out of stock?
We aim to keep the products lines from our current collections in stock at all times. If a particular item is out of stock or if you are looking for an older line, please email email@example.com and we will do our best to locate the item for you.
Q. Why won't my promotion code work?
Your promotion code may not be recognised for a number of reasons: Please Note: Only one promotion code can be used with each order. Expiry date - check that your code has not expired. Eligibility - please check the terms and conditions of your promotion code. It could be that selected products are not eligible with your offer, or you need to spend over a certain amount of money to redeem the offer. If you have a promotional offer please ensure that you have entered the code correctly. Unique promotional codes - some promotional codes may only be used once so if you have already used the code before it will not work again. If you are still having difficulty with applying your promotion code to your order then please email us at firstname.lastname@example.org or telephone 01772 272572.
Q. Why does the website not appear correctly in my Internet browser?
Our website has been optimised for Google Chrome, Firefox, Opera, Safari and Internet Explorer 8 and above. We recommend using Google Chrome for optimum viewing pleasure. If you are having difficulties, please update your browser to the latest version.